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Areas of Training: The Four Pinnacles of Success
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Managers can make or break an office . . . or a firm. The manager is a key factor in whether Producers make it to the next level of productivity. The leadership they provide, the tips and tools they offer, and the well-placed, encouraging word can make all the difference in the world. Yet, few people are taught to manage! Instead, some Top Producers are "assumed" to have good managerial skills and are promoted to management positions.
More often than not, the skills that helped them become a Top Producer are counterproductive in the role of a manager. This situation can be remedied with training. For example, we believe that sound management principles can be taught. The courses at The Progress Center help define the manager's role and its challenges.
Whether a person is a new sales manager or an experienced office/resident manager, the information and techniques offered in these courses will help them propel their offices to increased productivity and efficiency.
The topics cover in this program lead new and experienced managers through the "people skills" required to effectively lead and manage an office of sales personnel. These topics make the difference for managers who are trying to make a difference for their financial professional staff members.
Skill Sets for Sales and Office Managers
| 1. | Communication Strategies and Skills. |
|  | Styles of Communication |
|  | Advanced Communications |
|  | Leadership Characteristics |
|  | Goal Setting |
| 2. | Office/Business Development. |
|  | Systematizing the Office |
|  | Division of Labor |
|  | Public Relations Savvy and Marketing |
|  | Coaching |
|  | Office Culture |
|  | The PROGRESS Model for Business Development |
| 3. | Professional Knowledge |
|  | Interviewing Skills |
|  | Compliance |
|  | Conducting Branch Training |
|  | Product Knowledge From Any of the Other Groups |
| 4. | Maintaining Motivation |
|  | Recognizing Stress in Others |
|  | Setting Performance Standards |
|  | Motivational Issues |
Representative Courses for Sales and Office Managers
1. Communication Strategies/Skills
 | Psychological Profiling |
 | Psychological Motivations |
 | Establishing Rapport |
 | Conversational Profiling |
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2. Office/Business Development
 | Effective Sales Meetings |
 | Conducting Branch Training |
 | Team Development |
 | The PROGRESS Model |
 | Public Relations Savvy |
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3. Professional Knowledge
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4. Maintaining Motivation
 | Leadership Characteristics |
 | Recognizing Stress |
 | Set Performance Standards |
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Special Offer
For a limited time, The Progress Center offers a sample introductory module for Sales and Office Managers, entitled Creating A Cohesive, Competitive Culture. This introductory course deals with the challenges of our changing environment, however some challenges become too complex for one person to manage. Thus, a coming-together is needed to create a team effort, to share ideas, and to achieve common goals and objectives. The challenge is to create a competitive, cohesive culture in which of the team members understands his/her responsibility, of when to be a leader, and when to be a team member, accepting advice of others.
For more information about how to obtain this demo, complete our Request for Information form or e-mail the Sales Department of The Progress Center.
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